Privacy Policy

This policy explains what personal information Hotelesy Technologies Pvt. Ltd. collects when you use Hotelesy — the web dashboard at hotelesy.com and the Hotelesy Partner mobile app — what we do with it, and how to get it removed. It applies to the people who use our software to run a property. Guests who book a stay deal with that property, not with us.

1. Who we are

• Company: Hotelesy Technologies Pvt. Ltd.
• Address: Udaipur, Rajasthan, India
• Privacy contact: privacy@hotelesy.com

2. What we collect

Account details. Your name, email address, mobile number and a password, which is stored only as a one-way hash and is never readable by us. If your property was set up by somebody else, these came from them.

Property and business information. What you enter about the property you run — its name, address, rooms, rates, availability, photographs, bookings and invoices.

Guest information you enter. When you record a booking, you may enter a guest's name, contact details and identification. That information belongs to your property. We hold it on your behalf and do not use it for anything of our own.

Technical information. IP address, device type, app version and timestamps of actions taken — used to keep the service running, investigate faults and detect abuse.

Push notification tokens. If you allow notifications in the mobile app, a device token so that we can send them. You can revoke this in your device settings at any time.

3. Why we hold it

• To provide the service you or your employer signed up for.
• To sign you in and keep your account secure.
• To send notifications you have asked for, such as a new booking.
• To bill for the subscription and issue tax invoices.
• To support you when you ask us for help.
• To meet our legal obligations in India.

We do not sell personal information, and we do not use it to advertise to you or anyone else.

4. Who it is shared with

• The property you work for. Colleagues on the same account can see the work done in it.
• Service providers who run parts of the service for us — hosting, email and SMS delivery, push notifications and payment processing. They may use the information only to do that work.
• Authorities, where the law requires it of us.

5. How long we keep it

While your account is open, and afterwards only where we are required to. Invoices and books of account are kept for 8 financial years because Indian company law requires it. Backups roll off within about 35 days. Everything else is deleted when you ask, or when it is no longer needed.

6. Your rights

You can ask us to show you what we hold about you, correct it, or delete it. You can withdraw consent for notifications at any time without losing access to the service.

To delete your account and its data, use hotelesy.com/delete-account — no sign-in needed — or Account → Delete my account in the Hotelesy Partner app. We action confirmed requests within 30 days.

7. Security

Traffic is encrypted in transit. Passwords are stored only as hashes. Access to production data is limited to the people who need it to operate the service. No system is perfectly secure, and we will tell affected users without undue delay if a breach puts their data at risk.

8. Children

Hotelesy is business software and is not intended for anyone under 18. We do not knowingly create accounts for children.

9. Changes

If this policy changes materially we will update the effective date above and, where the change affects you, tell you in the app or by email.

10. Complaints

If you are unhappy with how we have handled your information, write to us at privacy@hotelesy.com. We will acknowledge within 48 hours and respond within 30 days.