Artificial Intelligence

Ask your hotel a question

The data to run a property well is already in your system. The problem is that getting it out means knowing which of forty reports to open. AI Copilot lets you type the question the way you would ask a colleague — and it answers from your live data, with the numbers it used shown alongside.

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At a glance

Plain English

No report training needed

Live data

Answers from your property

Daily brief

What needs attention today

Drafts

Guest and review replies

Speak to a specialist — no obligation

Why it matters

Built to solve the problems that actually cost you money

Ask anything about your data

"What was my ADR last weekend versus the same weekend last year?" "Which corporate account has the most outstanding?" Type it, get the answer and the working.

Daily operations brief

Arrivals, departures, VIPs, unresolved complaints, rooms out of order, credit alerts and the one or two things that genuinely need a decision today.

Drafted guest replies

Enquiry responses, review replies and complaint acknowledgements drafted in your brand voice with the booking context already filled in. You approve before anything sends.

Anomaly flagging

Unusual cancellation spikes, a rate that dropped without approval, a room type pacing far behind — surfaced without anyone having to go looking.

Natural-language actions

Ask it to block a room for maintenance, extend a stay or pull a folio, and it prepares the action for your confirmation rather than making you navigate to it.

Your data stays yours

Copilot reads only your property's data, respects the same role permissions as the rest of the system, and never trains a public model on your guest information.

Process

Where Copilot helps most

Morning

Read the daily brief instead of opening six reports. Arrivals, issues, credit alerts and pace, summarised.

Mid-shift

Ask the questions that come up in the moment — outstanding on an account, availability for a walk-in group, last night's F&B split.

Guest replies

Draft a response to a difficult review or a rate enquiry with the reservation history already in context.

Month end

Ask for the variance story behind a number instead of building a spreadsheet to find it.

Inclusions

Copilot capabilities

An assistant for the whole team, not just the GM.

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Natural-language querying of live data

Occupancy, ADR, RevPAR and pace answers

Daily operations brief

Arrival and VIP summaries

Guest enquiry reply drafting

Review response drafting

Complaint summarisation and routing

Anomaly and exception flagging

Corporate outstanding and credit alerts

Report generation from a question

Role-aware permissions

Full audit trail of Copilot actions

Questions

Things hoteliers usually ask

Will it take actions without asking me?

No. Copilot prepares an action and asks for confirmation. Anything that moves money, changes a rate or affects a guest booking requires an explicit approval from a user with the right permission.

Is my guest data used to train AI models?

No. Your data is used to answer your questions and nothing else. It is not used to train a shared or public model.

Can front office staff use it, or is it only for management?

Anyone can, but Copilot respects the same role permissions as the rest of the system — a cashier asking about payroll gets the same answer they would get from the reports menu, which is nothing.

What if it gets an answer wrong?

It shows the underlying numbers with every answer so you can check the working. Treat it as a fast analyst whose output you glance over, not an oracle.